FAQ

Aby przekierować klienta na konkretnie wybrany pakiet należy skopiować ze swojego linku z programu partnerskiego końcówkę od znaku zapytania:

?partner=b999999

Następnie końcówkę można wkleić do linku wybranego pakietu, według przykładu: 

https://www.smarthost.pl/pakiety-hostingowe-smart?partner=b999999

Linki z programu partnerskiego znajdują w panelu abonenta w zakładce Program Partnerski.

U nas każdy klient identyfikowany jest przez tzw. ciasteczko (cookie), które ustawiane jest na jego komputerze w momencie wejścia na naszą stronę z bannera na Twojej stronie. Ciasteczko ważne jest przez 180 dni.

Posiadamy program partnerski, dzięki któremu możesz otrzymać prowizję od każdej usługi hostingowej zakupionej poprzez twój link partnerski. Prowizja jest wypłacana w momencie zebrania kwoty minimum 100 zł. Program partnerski przeznaczony jest zarówno dla firm jak i dla osób prywatnych. 

Więcej szczegółów jest na stronie: Program partnerski - Smarthost - polski hosting, serwery www, serwery wirtualne

Yes! To protect our clients, we block files with extensions such as .exe or .vbs. Protection will work even if these files is compressed.

Zobacz też poradnik: Jak poprawnie skonfigurować klienta poczty?

Konfiguracja poczty wychodzącej:

SMTP Port: 587, jeśli szyfrowane SSL/TLS (normalne hasło) 465

Konfiguracja poczty przychodzącej:

IMAP Port: 143, jeśli szyfrowane SSL/TLS (normalne hasło): 993

lub

POP3 Port: 110, jeżeli szyfrowane SSL/TLS (Normalne hasło): 995

Na wszystkich naszych serwerach rekordy SPF (Sender Policy Framework) są poprawnie skonfigurowane, co zapewnia prawidłowe przyjmowanie poczty przez inne serwery.

Dodatkowo, mechanizm SPF:SRS (Sender Rewriting Scheme) umożliwia bezpieczne przekazywanie wiadomości e-mail (forwardowanie), dzięki czemu wiadomości trafiają do odbiorców i nie są oznaczane jako spam.

Nie narzucamy konkretnych ograniczeń w zakresie wysyłki wiadomości e-mail. Większość ustawień jest domyślna dla typowych serwerów pocztowych. Jedynym limitem jest ilość wysłanych maili - do 1000 maili na godzinę. Pojemność pojedynczej wiadomości e-mail zwiększyliśmy ze standardowych 50 MB do 100MB.

Yes - Smarthost servers support port 587 (smtp-submission) for sending mail. Port 587 is intended for sending e-mails by client mail programs, we recommend changing the outgoing e-mail port from standard 25 to port 587. For example, an Orange internet connection users need to change port to 587 to get send mails ability because port 25 is default blocked.

Yes, every message coming to Smarthost.eu servers is scanned for viruses. A infected message is automatically deleted.

Our servers have multi-layered anti-spam protection installed. Every email is checked by the SpamAssassin tool, which each user can customize according to their needs. Our servers also verify senders via SPF records. Additionally, we check emails against several RBL blacklists, including our own spammer lists.

The login for an additional FTP account is always "login@your-domain.com". For the server/host, you should provide: ftp.name.smarthost.eu (replace "name" with your hosting account name) and port 21.

The main ftp account is the name and password identical to the cPanel admin panel. This account has full rights to the public_html directory, which is the main directory for websites, for a hosting account.

Kiedy na serwerze używane jest narzędzie CURL do pobierania danych, istnieją pewne różnice w działaniu tego narzędzia w zależności od systemu operacyjnego. Na naszych serwerach, które działają na systemie CentOS/CloudLinux, polecenie curl musi być wywoływane z flagą -L, aby poprawnie pobrać zawartość. Natomiast na serwerach z systemami Linux opartymi na Debianie, ta flaga nie jest potrzebna.

On Smarthost servers, various PHP versions are available, from 5.6 to 8.4, which can be used depending on your needs, including for Composer and other PHP-based applications. Hosting accounts also allow you to manually run any PHP version via SSH. We have prepared a guide that shows how to do this: https://blog.smarthost.eu/how-to-install-wp-cli-on-smarthost-eu-servers

ModSecurity is an Apache module that protects websites from external attacks by blocking known exploits using rules based on regular expressions. It has been enabled by default on Smarthost.pl servers since 7.11.2014 and protects against code injection attacks. It can be disabled manually in the cPanel for each hosting account.

Core files (.core) are created when a PHP script or a program in memory is improperly closed or interrupted. These core. files contain a memory dump that can be used to diagnose a malfunctioning application.

Core files are often also created due to incorrect directives in local php.ini, .user.ini, or .htaccess files.

Core files, which take up space on the server, can be deleted. However, the fact that they are being generated indicates that something is not functioning correctly with the scripts. Before deleting them, it is advisable to review these files to diagnose the cause of the application's malfunction.

Każdy użytkownik może dostosować zmienne php.ini według wymagań swojej aplikacji.
Zmienne można edytować w cPanel -> MultiPHP INI Editor. Zmienne można także modyfikować bezpośrednio w pliku php.ini lub .htaccess w katalogu głównym domeny.

Aby przetransferować domenę do Smarthost wystarczy, że uzyskasz od obecnego rejestratora kod auth-info twojej domeny. Po uzyskaniu kodu wystarczy wejść na naszą stronę i wypełnić formularz transferu: https://www.smarthost.pl/transfer-domeny

Zobacz także nasz poradnik: https://blog.smarthost.pl/jak-wyglada-transfer-domeny-czym-jest-kod-auth-info

Aby dodać domenę do konta hostingowego należy:

1. Zalogować się do panelu cPanel i przejść do Domeny > Create a new domain. 
2. Podać nazwę domeny, którą chcemy dodać.
3. Wybrać ścieżkę do katalogu, na który będzie wskazywać domena. System domyślnie tworzy katalog o takiej samej nazwie jak domena. Ścieżkę do katalogu można zmieniać nawet po dodaniu domeny. 

When adding the new domain in the cPanel panel (as "secondary domain"), please provide our dns servers to the domain registrar:

dns.smarthost.eu (IP: 91.211.220.10)

dns2.smarthost.eu (IP: 193.93.88.10)

dns3.smarthost.eu (IP: 51.91.27.195)

For the purpose of connecting to the database server is localhost.

On new servers there is a MySQL database version 8.0.x installed.

If you want to automatically route the connection from http to https, add the following lines at the beginning of the .htaccess file in the root directory of the domain

Without the prefix www:

RewriteEngine On

RewriteCond %{HTTPS} !=on

RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

With the www prefix:

RewriteEngine On

RewriteCond %{HTTPS} off

RewriteRule .* https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

RewriteCond %{HTTP_HOST} !^www\. [NC]

RewriteRule .* https://www.%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

All Smarthost.eu hosting accounts have default SSL certificate. Customer just need to add a domain through Additional Domains in cPanel, and a free certificate will be generated within 30 minutes.

By dispelling doubts and frequently appearing questions:

• You do not need to have a separate IP for an SSL certificate (you can have several domains on one account and each can have its own SSL certificate)
• Certificates are completely free, installed and extended completely automatically. CPanel/Sectigo certificates are detected by all web browsers
• Optionally, you can easily install the Let's Encrypt certificate, but this is not necessary due to the standard cPanel installation.

All our hosting accounts have built-in free SSL certificates of the cPanel/Sectigo brand. CPanel/Sectigo certificates install automatically after adding a domain in Additional domains in cPanel. There is no need to install the certificate manually.

Optionally, Iit is also possible to install free Let's Encrypt certificates. The installation of the certificate is very simple and takes a few seconds. The cPanel certificate offers the same level of security as the Let's Encrypt certificate, so installation is optional.

Details about SSL certificate: https://www.smarthost.eu/free-ssl-certificates-for-all-domains

We offer online credit card payment services through Paypro, Autopay(Bluemedia) and PayPal operators.

The hosting package can be changed at any time in the customer panel: www.smarthost.eu/panel

By changing the package, a proforma invoice is automatically generated, which is the difference between the prices of hosting packages. The days that have been left until the end of the current accounting period will also be included. You pay only the difference in price and only for the part of the year that remained until the end of the settlement period.

At the time of paying the fee for exchanging the package with online payment - the change is made automatically at the time of payment.

Often during the Joomla installation, after entering the correct data, an error may appear:

Could not connect to the database. Connector returned number: Error connecting to PGSQL database.

The solution to the problem is to change "localhost" to "127.0.0.1", because this is the same.

Yes, we realize that one of the advantages of WordPress, Joomla and others are a huge amount thanks to the active community of Internet users. We recommend that you regularly keep up-to-date with modules, templates, plugins, etc.

We, for our part, also take care of the security of your websites not allowing scripts of unknown origin to cause damage. On Smarthost servers we have implemented protection against over 4000 exploits

You can read about it here: Anti-exploit system

Of course, there are many Wordpress installations on our servers. For the convenience of our clients, we even created guides how to install this popular system step by step and how to transfer Wordpress from your own computer to the server:

Step by step Wordpress installation

Transferring WordPress from computer to server

WordPress (and about 400 other popular scripts) can also be installed using the Softaculous autoinstaller. In this system, there is also the possibility of creating copies of websites (the so-called stage).

When installing Joomla 1.5.20, an error occurs that a syntax error exists.

The error is related to the fact that version 1.5.x is an old version of Joomla and the MySQL database server version 8.0.x is installed on the server.

Joomla 1.5.x can be installed by manually modifying installation scripts

Nevertheless, we do NOT recommend installing old versions due to possible safety gaps

We making complete migrations for our clients. If you want to transfer hosting to us, we will take your websites and e-mail accounts with all messages (including imap folders, if used).

We provide this service for free.

More details are available at: https://www.smarthost.eu/free-hosting-transfer-to-Smarthost

Yes, we send the first reminder 28 days before the end of the service, then 21, 14, 7, 3 days before the expiration and the last one on the expiry date.

We have introduced WordPress security against attacks on wp-login and wp-admin. You can read about it here: How to secure your Wordpress login

The servers also feature WAF (Web Application Firewall) security and a specialized tool delivered by the cPanel system: cpHulk.

Yes, currently all our hosting accounts with SSH access are adapted to run the application created for the Node.js platform, after installing it according to our guide: https://www.smarthost.eu/blog/how-to-run-node-js-in-cpanel

Avaliable ports for Sharded Hosting is range from 49152 to 65534. if the port is occupied by another client, use the next available one. 

Thanks to the .htaccess redirect given in the above guide, we can use the Node.js server as a web server and access the pages it serves both via port 80 (http) and 443 (https).

Yes, it is possible to enable ssh access on all hosting accounts, except for test (unpaid) accounts.

You can enable ssh access yourself in the Customer Panel.

Go to https://www.smarthost.eu/panel/services

While in the panel, click the gear on the hosting service bar and then click "enable ssh".

From now on, ssh access is enabled on your account.

Backups of the entire hosting account are made daily, during the night. The backup is transferred immediately after execution on the external matrix (separate hardware, in separate rooms of the server room).

The last 7 backups can be recovered.

Data recovery is free. For this purpose, please send a message to hosting@smarthost.eu from the authorized e-mail address with a request to restore the copy from before the specific date, indicating what is to be reproduced, eg a specific site (directory), database or mailbox. It is also possible to restore the entire account.

We only use branded solutions - therefore, on all our hosting servers we offer one of the most popular solutions in the domain of hosting software, i.e. american cPanel.

cPanel software is responsive and works correctly and conveniently on mobile devices.

Our hosting servers are the most modern server platforms. We do not use used equipment. Currently, in our datacenter work almost only machines of Dell, based on dual twenty-core Intel Xeon processors and fast memory DDR4. We use only rack servers, placed in our own professional server room located in Poland (air conditioning, fire protection, power protection from several substations, multiple connections, physical protection, etc.)

-More information in server room section

Of course, our dns servers according to the best practices are physically located in different locations (in two different ASN autonomous networks), in two different geographical locations, connected to the Internet via links from different providers.

Nothing, because all of our accounts are without limits!

The user can manage the entire hosting account. There is no strict division of space for websites or mail. However, there is a possibility of limiting the capacity of individual e-mailboxes (although this is not recommended) - often "forgetting" about the limit is the reason for reporting problems with mail loss, due to the fact that e-mail is rejected when the e-mail account capacity is exceeded.